Privacy policy

This policy explains what information RETECH Endoscope Repair (“RETECH”, “we”) collects through retechrepair.com, how it is used, and the choices you have. It describes what the site actually does.

No patient information

This website is for equipment and business contact details only. It is not designed to receive protected health information. Please never submit patient names, medical record numbers, dates of birth, patient images or other patient information through a form, an email, a note or a shipment. If you do, we will delete it.

What we collect

• Repair and quote requests. Your facility name, contact name, work email, phone number, department, and details of the equipment and the problem.
• Repair records. Once a repair is opened, we keep the device details, inspection findings, photos of the equipment, estimates, approvals, test results, invoices and shipping information.
• Basic technical data. Like any website, our hosting provider processes IP addresses and request information to deliver pages and block abuse. We use privacy-focused analytics that do not use cookies or track you across other websites.

How we use it

• To respond to your request and manage the repair of your equipment.
• To send you estimates, invoices and repair status updates.
• To keep the service records a repair business needs, such as the history of a device by serial number.
• To protect the site from spam and abuse.

We do not sell your information and we do not use it for advertising.

Repair tracking links

Each repair has a private tracking page. Anyone who has the link can view that repair’s status, dates, the notes we mark as visible to you, and the photos we choose to share. Internal notes are never published. Share the link only with people at your facility who need it, and ask us to disable it at any time. Tracking pages are removed after the repair is complete.

Service providers

We use a small number of providers to run the site and send email:

• Cloudflare, for hosting, spam protection (Turnstile), storage for tracking pages, and web analytics.
• Resend, to deliver request confirmations and repair status emails.

They process information only to provide these services to us.

How long we keep it

Copies of form submissions held by the website are deleted after they have been transferred into our repair records. Tracking pages are deleted after the repair closes. Repair records themselves are kept for as long as needed to support the equipment’s service history and our business and legal obligations.

Your choices

You can ask to see, correct or delete the contact information we hold about you, or to stop receiving status emails, by writing to service@retechrepair.com.

Changes

If this policy changes, the updated version will be posted on this page.