A flexible endoscope that fails a leak test, loses angulation or shows a degraded image has to come out of service. The first thing you need is a clear answer about what is wrong and what it will take to fix.
Every repair at RETECH starts with a documented evaluation. You see the findings and a written estimate before any work is done.
Common problems we evaluate
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Leaks and fluid invasion
A failed leak test usually points to a damaged bending rubber, a channel perforation or a failed seal. Left alone, fluid can reach the optics and electronics.
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Angulation and steering
Reduced tip deflection, free play in the control knobs, or a tip that does not return to neutral, often from stretched or worn angulation wires.
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Image and light problems
No image, lines, discoloration or fogging on video scopes, and broken fibers or dim light output.
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Insertion tube damage
Kinks, crush marks, bite damage and cuts or peeling in the outer covering.
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Channel problems
Blocked or damaged suction and instrument channels, and air/water delivery faults.
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Distal tip and control body
Chipped lenses, nozzle damage, cracked housings, sticking buttons and worn valve seats.
Flexible endoscopes are bent, reprocessed and handled many times a day. Most failures build up gradually from that routine handling, which is why a thorough evaluation matters more than a quick fix for the most visible symptom.
What the evaluation covers
- Leak test
- Angulation in all four directions
- Image and light transmission
- Insertion tube and bending section
- Suction, air/water and instrument channels
- Distal tip and lenses
- Control body, valves and connectors
Before any work begins
You receive a written estimate with the findings and the recommended repair. Nothing is repaired until you approve it. If further damage turns up during the repair, we stop and send a revised estimate for your approval.
What you receive back
- Your scope, returned with carrier tracking.
- Documentation of the repair and the final test results.
- An invoice under the same repair number as the estimate.
- A private tracking link with status, notes and photos throughout the repair.
Sending a scope
Please request a repair before shipping. We reply with a repair number, the shipping address and packing instructions. Reprocess the scope according to your facility’s procedure before it ships, and never include patient information with the scope or the request.