Upper GI scopes face their own risks: bite damage to the insertion tube, impacts to the distal tip and lenses, and heavy use of the instrument channel.
We evaluate the scope completely and send you the findings with a written estimate. No work begins without your approval.
Common problems we evaluate
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Bite damage
Punctures and compression in the insertion tube, which often lead to leaks.
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Distal tip and lens damage
Chipped or scratched lenses, damaged nozzles and cracked tip housings.
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Leaks
Failed leak tests from bending rubber damage, channel perforation or tip damage.
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Angulation
Reduced deflection, stiffness or a tip that does not return to neutral.
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Channel wear
Instrument channel damage from frequent passage of accessories.
Many gastroscope failures start as small damage, such as a single bite mark or a chipped lens edge, that grows with continued use and reprocessing. An evaluation records exactly where things stand before you decide.
What the evaluation covers
- Leak test
- Angulation in all four directions
- Image and light transmission
- Insertion tube and bending section
- Suction, air/water and instrument channels
- Distal tip and lenses
- Control body, valves and connectors
Before any work begins
You receive a written estimate with the findings and the recommended repair. Nothing is repaired until you approve it. If further damage turns up during the repair, we stop and send a revised estimate for your approval.
What you receive back
- Your scope, returned with carrier tracking.
- Documentation of the repair and the final test results.
- An invoice under the same repair number as the estimate.
- A private tracking link with status, notes and photos throughout the repair.
Sending a scope
Please request a repair before shipping. We reply with a repair number, the shipping address and packing instructions. Reprocess the scope according to your facility’s procedure before it ships, and never include patient information with the scope or the request.